Temporary changes to Australia Post delivery process (As at 4th August)

Due to the current pandemic environment, Australia Post has set out temporary guidelines to protect their delivery drivers and we will be supporting the following measures below.

Australia Post continues operations in Victoria:

Today Victorian Premier, Daniel Andrews, announced that Australia Post will continue to operate throughout Stage 4 restrictions in Melbourne.

Our Post Offices will remain open and we will continue to process and deliver letters and parcels to all Australians, in line with government regulations.

We appreciate each Victorian business will need to assess their options to continue operating and want to assure you we are here to help, so please reach out to your Account Manager for support.

Our priority is always the safety of our people, and we are following Australian Government advice in relation to managing COVID-19 in Australia Post facilities.

We remain committed to continuing delivery throughout our network and we will keep you updated if we experience any disruptions resulting from COVID-19 at auspost.com.au.

Statement from Australia Post: 

Express Post is still available, however “next business day guarantee” is temporarily suspended
Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard.

Our Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.

This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

  • a significant increase in parcels that require manual sorting
  • social distancing measures in place at our facilities, which mean we can’t process items as quickly as usual
  • a significant reduction in the availability of passenger flights – which, in addition to our dedicated overnight airfreight network, also carry our parcels

The temporary removal of the Express Post guarantee is not intended to impact any rights that customers may have under the Australian Consumer Law.

Signature is no longer required

To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

Whether a driver or postie delivers to the door or a customer goes into their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and acknowledge delivery in our system.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.